This agreement is between Deb Malone ("I") and you. I build and run an AI assistant for your business, on the package you chose when you ordered. You pay a one-off setup fee and a monthly fee, both in NZD.
| Package | Setup fee | Monthly fee |
|---|---|---|
| Package 1 | NZ$495 | NZ$149 |
| Package 2 | NZ$695 | NZ$399 |
| Package 3 | Quoted | Quoted |
All prices exclude GST. I am not registered for GST, so none is charged now. If I become registered, GST will be added on top of the prices above from the date my registration takes effect, and I will tell you in writing before the first invoice that includes it. You pay the setup fee and your first month at checkout. After that, your monthly fee is charged automatically in advance on the same date each month. If a payment fails or is late, I may pause your assistant until it is paid.
Founding client rate (Package 2): your monthly fee of NZ$399 stays fixed for as long as your subscription stays continuously active, and my right to change prices in section 7 does not apply to it. If you cancel and later return, the price then on offer applies.
Going live. I aim to have your assistant live within 5 business days of receiving everything I need from you: information, approvals and access. Your monthly billing starts at checkout, whether or not your assistant is live yet. If the delay is on my side and your assistant is not live within 10 business days of me receiving everything, I will credit you 1/30 of your monthly fee for each extra business day.
Cancelling. Your subscription runs month to month. To cancel, email me at [email protected]. It ends at the end of the billing month in which your 30-day notice period finishes. You keep full service until then, and I collect only the monthly payments that fall due before it ends. For example, if you pay on the 15th and give notice on 10 October, your 15 October payment is collected, your service runs until 14 November, and nothing is collected on 15 November.
Refunds. If you cancel before I start work, I refund your setup fee and first month in full. If you cancel after I start work but before your assistant goes live, your subscription ends straight away, I refund your first month, and I refund a fair part of the setup fee based on the work I have completed and your legal rights. I will tell you in writing how I worked it out. If I cannot deliver what you bought, I refund what you paid for what was not delivered.
Anything beyond this, such as new channels, new features or a rebuild, is a change in scope. I will quote it before doing it.
Your AI Assistant is designed to have natural, helpful conversations with your customers. Unlike a traditional scripted chatbot, it doesn't simply follow a set of predetermined responses. It uses information about your business to understand enquiries, answer questions and guide conversations based on what each customer needs.
Before going live, I'll configure and test your assistant, and you'll have the opportunity to review and approve the information it uses. You're responsible for ensuring your business information remains accurate and up to date.
Because your assistant uses artificial intelligence, its responses are generated dynamically and may occasionally be inaccurate or unexpected. While it's designed to assist with customer enquiries and support your business, specific results such as leads, bookings or sales cannot be guaranteed. Your assistant will say it's an AI if asked, and it isn't designed for emergencies or for medical, legal or financial advice.
You'll provide the accurate business information and necessary access to the platforms required for your AI Assistant to operate. You'll also follow the rules of the platforms involved, such as Meta's.
Where your package includes automated messaging or follow-up, you're responsible for ensuring you have the appropriate permission to contact customers and comply with applicable messaging laws. I'll configure the agreed messaging and opt-out features as part of your setup.
Your business information, branding and customer data remain yours.
Your AI Assistant is provided as a managed service. If you cancel, your assistant will be deactivated, and you can request an export of your customer contact information, subject to the export capabilities of the platform.
Personal information will be handled in accordance with applicable privacy laws. Your AI Assistant uses third-party technology providers, which may process or store information overseas.
Your AI Assistant relies on third-party technology and services. While I'll take reasonable steps to keep everything running smoothly and resolve issues promptly, I can't guarantee uninterrupted service or prevent outages beyond my control.
I don't guarantee specific business results and am not responsible for indirect losses, including lost profits. My total liability to you is limited to the fees you've paid in the 12 months before the claim.
I may update these terms or standard pricing by giving at least 30 days' written notice. If you don't agree with a change, you can cancel before it takes effect without the usual 30-day notice requirement. Any agreed founding client monthly rate remains protected for as long as your subscription stays active.
New Zealand law applies to this agreement.
Acceptance: By ticking the agreement checkbox at checkout and completing your purchase, you agree to these terms.
Version 1 | 9 October 2026